Refund policy

No questions asked: if you are not satisfied with DocuCollect for any reason, you are entitled to a full refund when you request one within 30 days of your payment date.

Refunds are issued to the original payment method. There is no need to justify the request or explain why you are asking.

Preferred: submit a request via our contact form at docucollect.app/contact (include the email used at checkout).

You can also request a refund through Paddle at https://paddle.net, or via the support links in your Paddle receipt or customer portal.

As Merchant of Record, Paddle handles returns for our orders.

If a refund is issued, access to the paid Service for that purchase ends.

Nothing in this policy limits mandatory consumer rights that may apply in your country (for example EU/EEA withdrawal rights). Where local law grants stronger rights, those rights apply.

Payment, tax, renewal, and cancellation rules for purchases processed by Paddle are also described in Paddle's Buyer Terms at paddle.com/legal/checkout-buyer-terms and Paddle's refund policy at paddle.com/legal/refund-policy.

This policy forms part of your agreement to use DocuCollect together with our Terms of use at docucollect.app/terms.