Terms of use

DocuCollect provides tools for companies to create document checklists, invite clients, collect files and information, and review submissions. Features, plan limits, and pricing are described on the Pricing page and may change as the product evolves.

We may update the Service, suspend features for maintenance, or modify plans with reasonable notice when material. We do not guarantee uninterrupted or error-free performance.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Company users register a workspace and are responsible for invitations they send, for the documents they request, and for how they use client submissions.

Client users access forms only when invited. Magic links are personal; do not share sign-in links. You must provide accurate information and keep access credentials confidential.

You must be authorized to use the email address associated with your account.

You may not misuse the Service, including: unlawful use; fraud or spam; uploading or distributing content that infringes intellectual property or privacy rights; harassing others; attempting unauthorized access; or interfering with security or availability (including malware, probing, scraping, or similar attacks).

Companies remain responsible for having a lawful basis to collect client documents and for complying with professional and confidentiality obligations applicable to their work.

We (and our licensors) retain all ownership of the Service and its intellectual property, including software, documentation, templates we provide, and branding. These terms do not transfer any ownership to you.

You retain rights to the content you submit. You grant us a limited license to host, process, and display that content solely to provide the Service. We do not claim ownership of your client files. See the Privacy policy for how personal data is handled.

Paid plans, trials, and launch offers (if any) are described on the Pricing page or in a separate quote. Fees, billing frequency, taxes, renewals, and cancellations for purchases processed by Paddle are governed by Paddle's Buyer Terms at paddle.com/legal/checkout-buyer-terms, in addition to these terms.

We may suspend or limit access for non-payment after notice, subject to applicable law.

We offer a 30-day no-questions-asked money-back guarantee on paid subscriptions. Full details, including how to request a refund, are in our Refund policy at docucollect.app/refund.

We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations.

You may stop using the Service at any time. Cancellation of a paid subscription is handled through your billing settings or Paddle's customer portal as described in Paddle's Buyer Terms.

The Service is provided on an "as is" and "as available" basis to the extent permitted by law. We do not warrant uninterrupted or error-free operation.

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, or consequential damages, or for loss of data or business opportunities arising from use of the Service. Nothing in these terms excludes liability that cannot be excluded under Spanish law (including for fraud or personal injury caused by negligence).

These terms are governed by the laws of Spain. Courts of competent jurisdiction in Spain shall have exclusive jurisdiction, without prejudice to mandatory consumer protections that may apply.

We may update these terms by posting a revised version on this page with an updated date. Continued use of the Service after changes take effect constitutes acceptance of the revised terms, except where mandatory law requires a different process.